Frequently asked questions
Straight answers before install.
Find the details on costs, installation, products, and support. Choose a topic below.
What does a NightShift placement cost?
$0 for the machine, installation, stocking, and service. Your venue provides the agreed space, electricity, and access for servicing. NightShift handles the rest.
Can our venue earn a share of sales?
Yes. Revenue-sharing arrangements are available and agreed individually with each venue. We confirm the percentage and terms in writing before installation.
Is our share based on revenue or profit?
Revenue. Your agreed percentage is calculated on collected sales excluding sales tax, refunds, and chargebacks, before deducting our product and operating costs. The calculation is confirmed in writing before installation.
How and when is our venue paid?
Venue revenue shares are paid monthly, with a sales statement showing collected sales, sales tax exclusions, refund and chargeback adjustments, and your agreed share. Payment details are confirmed in your venue agreement before installation.
What does NightShift pay for?
NightShift covers the machine purchase, installation, products and restocking, maintenance, customer support, Nayax payment-processing fees, software, and any required cellular service. Applicable licensing costs, tobacco taxes, and insurance arrangements are also our responsibility.
Your venue provides the agreed space, electricity, and access for servicing.
Can you guarantee venue earnings?
No. Sales depend on guest traffic, placement, product selection, pricing, and venue operations. Any revenue-sharing terms are agreed before installation.
Do you offer a 50/50 split like some jukebox or arcade operators?
No. Those arrangements have different economics. Every NightShift sale delivers a physical product that we purchase and replenish, alongside payment fees, taxes, equipment, and ongoing service costs. We agree a venue-specific revenue share that supports reliable stocking and service, with no machine purchase or operating fees charged to your venue.
Will my staff need to stock or service the machine?
No. NightShift handles stocking, monitoring, maintenance, and purchase support. If staff notice an issue, they should contact their designated NightShift contact person. We provide their direct contact details once the venue agreement is signed.
Is there a minimum placement period?
There is an initial 60-day placement period from installation. After that, either the venue or NightShift can end the placement at any time. We remove the machine within 14 days after termination, unless we agree to a longer period in writing.
How much space does a machine need?
We offer several machine sizes and mounting options, including compatible pedestal setups. We'll find a location that works with your space and guest traffic during our walkthrough.
What do we need for installation?
A secure, agreed location, a nearby standard electrical outlet, and access for installation and servicing. We use venue Wi-Fi where available or arrange cellular connectivity at our expense. We confirm space, power, and access during the walkthrough.
When can our machine be installed?
We confirm an installation date with you after the walkthrough and signed agreement, based on equipment availability and the agreed setup. We discuss timing before you commit.
Does installation require drilling?
That depends on the agreed setup. Compatible machines can use a pedestal or wall mount. We confirm installation, removal, and any wall repair responsibilities in writing before installation.
What should staff do if the machine stops working?
We take machine issues seriously and prioritize getting your machine back up and running. Contact your designated NightShift contact person using the direct details provided once your venue agreement is signed. We respond as quickly as possible, within 24 hours, including weekends, and promptly coordinate troubleshooting or service. We keep you informed of the next steps. Our 24-hour commitment covers our response; repair timing depends on the issue and any parts or on-site service required.
Can we choose what is sold?
Yes. Choose from NightShift's available product selection and exclude anything you are not comfortable offering. You can also suggest new products, though specific items are not guaranteed. NightShift sets retail prices and confirms final inventory based on local rules, availability, and machine compatibility.
Can we offer products without nicotine?
Absolutely. Our non-nicotine selection includes emergency power banks, disposable cameras, mystery bags, and personal care essentials, subject to availability and local rules. We can discuss non-nicotine options for an 18+ venue; nicotine placements require a continuously 21+ venue.
We don't allow indoor vaping. Can we still have a machine?
Yes. Having a machine doesn't change your venue's smoking or vaping policy. Guests must follow your rules, and you decide which products you're comfortable offering.
How does age verification work?
Our standard ID reader checks the date of birth encoded on an ID without retaining scanned ID information. It does not authenticate the ID itself or replace your venue's admission checks. Nicotine placements require a continuously 21+ venue.
What if we admit people under 21 at certain times?
Tell us about all events and access exceptions during our conversation. A nicotine-equipped machine is not appropriate where people under 21 are permitted to enter at any time. We can explore a non-nicotine setup instead.
How do guests pay?
Our machines use Nayax cashless payment readers, supporting credit and debit cards, contactless payments, Apple Pay, and Google Pay.
What if something goes wrong with a purchase?
Contact NightShift through the customer support form, the support details displayed on the machine, or support@nightshiftsupply.us. We'll respond within 24 hours, including weekends, review the purchase, and issue a refund for a confirmed purchase problem.
Include the venue, approximate purchase time, product, amount charged, and the last four digits of your payment card. Never send your full card number.
How long does a refund take?
Once approved, refunds generally take a few business days to appear, depending on payment processing and your bank. Our 24-hour response promise is separate from the time needed to review a purchase and process a refund.
Can I return an age-restricted product?
For safety and product-integrity reasons, opened or dispensed age-restricted products generally cannot be returned. This does not prevent a refund for a confirmed purchase problem, such as a damaged or incorrect item or a failed dispense. Contact NightShift so we can review the purchase.
Why does product selection vary by location?
Assortments reflect venue policy, guest demand, available space, supplier availability, and the legal requirements applicable to the location and product.
Venue partnerships
Still have questions? Let's talk.
Ask us about your space, products, or how a placement would work. We'll get back to you within 24 hours.
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