Frequently asked questions

Straight answers before install.

The basics of placement, service, product selection, compliance, and customer support. If the answer depends on your location, we will say so.

What does a NightShift placement cost the venue?

$0. NightShift owns and provides the machine at no cost to the venue. We handle installation, inventory, monitoring, restocking, maintenance, payment operations, and customer support. You provide an approved location and access to power; we take care of everything else.

Does the venue receive compensation?

Yes. NightShift offers revenue-sharing agreements, fixed monthly rent, or a combination of both. The structure and amount are based on venue traffic and the final placement agreement, with all terms confirmed in writing before installation.

Will my staff have to operate, stock, or service the machine?

No. NightShift is a fully managed vending service. We handle product selection, purchasing, monitoring, restocking, routine maintenance, payment operations, and customer support. Your staff does not need to operate or manage the machine. If they notice an issue, they can contact NightShift and we will take care of it.

What does the venue need for installation?

Most placements need a secure, approved location and one standard 110-volt outlet nearby. Venue Wi-Fi is preferred, but a cellular connection can be configured when Wi-Fi is unavailable or unreliable. We confirm measurements, connectivity, delivery path, and placement details during the site review.

Does the machine need to be mounted to a wall?

NightShift can professionally wall mount compatible machines after confirming the wall construction and placement approval. A pedestal stand is also available when the venue prefers a freestanding installation or the wall is not suitable.

Does every machine include an ID reader?

Yes. Every NightShift machine includes an ID reader, regardless of venue type or product mix. It adds another layer of age verification and scrutiny, reinforcing a professional, compliance-conscious installation. The reader complements, but does not replace, venue eligibility requirements, access controls, or applicable law.

Can we approve or exclude products?

Yes. Product boundaries are agreed before launch. Venue partners can request relevant categories and exclude items that conflict with their brand or operating policies, subject to the overall viability of the placement.

Can NightShift serve an 18+ venue?

Yes. A qualified venue that admits guests age 18 and older may be considered for a non-nicotine assortment. The final catalog is still under development. Nicotine products cannot be included in an 18+ placement.

What if our venue allows people under 21 at certain times?

The venue may still be considered for a non-nicotine setup. A nicotine-equipped vending machine is not appropriate when people under 21 are present or permitted to enter at any time, including under-21 events, daytime access, or other exceptions to a continuous 21+ policy.

Can NightShift guarantee revenue?

No. A specific return cannot be projected responsibly without verified location data. Actual performance depends on traffic, placement, audience, pricing, assortment, and venue operations.

How long is the placement agreement?

Term length, access, revenue participation, removal rights, service expectations, and responsibilities are documented in the venue-specific agreement and reviewed before installation.

I was charged but did not receive a product. What should I do?

Use the support information displayed on the kiosk, visit the customer support form, or email support@nightshiftsupply.us. Include the venue, approximate time, item selected, amount charged, and the last four digits of the payment card. Never send a full card number.

Can I return an age-restricted product?

For safety and product-integrity reasons, opened or dispensed age-restricted products generally cannot be returned. Contact NightShift if the item was damaged, incorrect, or failed to dispense so the specific issue can be reviewed.

Why does product selection vary by location?

Assortments reflect venue policy, guest demand, available space, supplier availability, and the legal requirements applicable to the location and product.

Venue partnerships

A short venue conversation can answer what a generic FAQ cannot.

Tell us how your venue operates. We will tell you directly whether the placement makes sense and what would need to happen next.

Start a conversation